FAQ
Frequently Asked Questions
Got questions? We've got answers.
How long does delivery take?
Delivery times vary by product and courier. Please check the delivery options and charges shown at checkout. Orders of £5 or more qualify for free UK delivery; orders under £5 have a £5 delivery charge.
Can I track my order?
Yes! Once dispatched, you'll receive a tracking link via email. You can monitor your delivery every step of the way.
What payment methods do you accept?
We accept all major cards — Visa, Mastercard, American Express, Maestro — plus Apple Pay and Google Pay for fast, secure checkout.
What's your return policy?
You can return most items within 30 days of delivery for a full refund. Items must be unused and in their original packaging. See our Returns Policy for details.
Are your products genuine?
Absolutely. We are proud partners of trusted brands including Kärcher, Bosch, Vileda, Black+Decker, Duracell, and Leifheit. Every product is 100% authentic.
My item arrived damaged — what do I do?
Please contact us within 48 hours of delivery at contactus@homeandhandyuk.com with photos. We'll review the issue and arrange an appropriate replacement, refund or other resolution.
Do you offer bulk or wholesale pricing?
Yes, for bulk orders please email contactus@homeandhandyuk.com with your requirements and we'll get back to you within 24 hours.
Can I change or cancel my order?
If your order hasn't been dispatched yet, we can modify or cancel it. Please contact us as soon as possible with your order number.
How can I contact customer support?
Our friendly team is here to help! Email us at contactus@homeandhandyuk.com or visit our Contact page.